Slow & buggy software is no fun, and neither is trying to decipher error codes. Bring in your computers to get diagnosed and we'll figure out how to get your machines running as smooth as the day you first bought them.
Laptops, desktops, phones, tablets, all-in-ones; you bring it and we'll fix it. Our team of Hogwarts Experts will diagnose any and all problems your machine may be facing and will have it solved in no time.
Viruses got you down? We've devised a 15-step process to ensure that all of that pesky malware is a thing of the past while also installing verified software to prevent them from bothering you again.
Whether you're walking into our storefront or calling from across the country, our Wizzes will happily answer any and all questions you may have regarding our business and our repair processes. They will give you a quote for your repair on the spot so that you have an accurate idea of how much the repair will cost and an estimate as to how long the repair will take.
Our certified experts will carefully run in-depth diagnostics to determine the exact cause of whatever issue you're having. From there, they run additional tests to see if there are any additional problems with your product. After the diagnosis, it is the duty of our parts specialists to source any components needed for the repair and to get an estimated shipping time for the parts to arrive.
After gathering all of the necessary information, our customer service representatives will reach out to you in order to gain approval of the repair cost and time. If a customer is not satisfied with either the price or length of the repair, our representatives will do their best to come to an agreement that is beneficial to both us and, more importantly, the customer.
Once approval is given, your product will be flown over to the appropriate department by owl within our facilitiy in order to undergo repair. Unless otherwise specified and agreed upon, our technicians use only OEM parts from certified sources for all repairs. Once the repair itself is done, further diagnostic testing is done to ensure that the issue is completely resolved.
Once your repair is complete, it will be sent to either our special owl mailing department or to our front desk wizzes, depending on how we received it. Storefront customers will be given a call to come in and pick up their newly repaired items. Online customers will receive their carefully packaged and protected products within 3-5 shipping days from the day we collect payment.
Lead Software Technician
Head of Customer Service
Lead Parts Specialist
Lead Hardware Technician
Team Hogwarts's specially trained personel is here to guide you through every step of the way!